01279 301 419
07592 781 234
Frequently Asked Questions
If you have any questions or queries, feel free to contact us on the above details.
To help we have answered some frequently asked questions below:
Will you buy my car if its a Non-runner?
Yes
Will you buy my car if it has NO MOT?
Yes
My car is a write off, will you buy it?
Yes
Can I sell my car quickly & hassle free?
Yes
What if my car is damaged?
Yes
My car is imported/LHD will you buy it?
Yes
Will you collect my car Free of Charge?
Yes
Should I not just sell my car privately?
When you sell your car privately it can be very time consuming, you can receive calls at unsociable hours, many of which are time wasters offering you ludicrous prices. Dealing with us is hassle free, quick and we won't charge you for any quotes or payment. We will pick the car up for free and even arrange a time and date to suit you!
What does "subject to viewing" mean?
Valuations issued from our website and telephone staff are subject to viewing the vehicle and should not be construed as a contract. The condition of your vehicle must be confirmed by a member of our valuation team prior to purchase. In some cases, this may mean that we can increase the offer we originally made, however in some circumstances, it may be necessary for us to reduce the valuation.
What do I need to do before and after collection?
You need to clear all personal contents from your vehicle and remove any tax disc that you might wish to claim back. You must then complete section 9 on your logbook (V5 Document) and send it to the DVLA. Failure to notify them could result in a fine. If you do not have the V5 then you must notify them in writing (Always recorded post). Our driver will help you with the form.
What if I have lost the keys to my car?
Just leave it to us – no keys, no problem.
What do I do with previous history for the car?
Any previous history can be left in the glove box or kept with the V5 document, or handover to driver who will come to collection vehicle.
Can I claim back my unused car tax?
Yes, you can visit the DVLA website and download a V14 document.
What do I do with the log book/v5 registration document for my scrapped car??
All you need to do is detach one small section of the log book, sign it and send it off to the DVLA (the address is on the back). If you need to ask any questions, you can ask our drivers who will be happy to help you. Or if you are not home when we collect your car, give us a call and we’ll provide you with all the information and advice you need.
How long does it take to remove my car?
Usually, it takes between 10 - 20 minutes to assess your car, load it onto our recovery vehicle, and complete documents. It may take longer depending on the location of your car and how difficult it is to remove.
Do you issue a (COD) Certificate of destruction?
Yes, this is your receipt that confirms your vehicle will be scrapped in a lawful and environmentally sound manner. We issue them on request once the vehicle has been de-registered.